It takes 3 to 7 working days for your order to be delivered.
No, we are charging a base fee of ₦3,500, which may vary depending on the delivery location.
Once we ship your order, you will receive an email with the
tracking details along with the tracking number. In case you want to reach out
to know about the order, Please contact us at ct@smartmarkltd.com
For Online orders, we accept debit/credit cards and bank
transfers.
Yes, we have a couple of physical stores, some of which are;
LAGOS, NIGERIA - IKEJA CITY MALL
LAGOS, NIGERIA - LEISURE MALL
ABUJA , NIGERIA - JABI LAKE MALL
PORT HARCOURT, NIGERIA - GARDEN CITY MALL
LAGOS, NIGERIA - MMA 2 (DOMESTIC AIRPORT)
For more stores Find Us
We do not offer returns.
However, we have a 7 days (from the date of delivery)
exchange policy on articles, if the size is incorrect or arrived damaged. Reach
out to customer service representative on Ct@smartmarkltd.com & +2347077426455, who will direct
you to the relevant store for exchange. Please note in the case of damage you will
be required to submit an email/message with a complaint along with attaching
pictures of the product you received.
If the product/size you want to exchange is
unavailable we offer store credit.
The exchange of the product might take 3-10 working days.
We are truly sorry if this is the case, because this means our stringent Quality Checking processes have failed. We will need to investigate this immediately so please get in touch with us directly through contacting us at Ct@smartmarkltd.com or call us at +2347077426455
Unfortunately, once the order is placed and verified we
cannot add or subtract any article from it. However if you wish to order any other article, you can place the order again and we will be happy to assist
you.
You can reach out to us by calling directly on our helpline
number +2347077426455 (Monday to Friday 10am till 5pm) or by emailing us at Ct@smartmarkltd.com